Customer Service

Customer Service


Free Shipping for orders over $100

$10 Standard Shipping under $100

Express Shipping (Aus):

  • 1-3 Items $15
  • 4 Items $30
  • 5-6 Items $45
  • 7-8 Items $60
  • 9-10 Items $75
  • 11-12 Items $90

    Express next day delivery to locations within Australia Post's Next Day Delivery network only. Other locations 1-3 Business Days. To find out if you're within Australia Posts Next Day Delivery Network, please see Australia Post's Website .

    Packing & Delivery

    Orders placed before 1pm Monday to Friday will be shipped the same day. We send parcels via the Australia Post eParcel service so please allow 3-5 business days for delivery.

    If for some unforeseen circumstance we are out of stock of an item, we will contact you immediately to let you know when you should expect to receive your order.

    A signature is required upon delivery so please use an address where someone is available during business hours to receive your purchase. If for some reason your parcel cannot be delivered, a card will be left and you will then be required to pick up your parcel at the designated Australia Post Office marked on the card. Once the order has been dispatched, your tracking details will be emailed to you.

    International Orders will incur an additional delivery fee. Please call us on (07) 5532 4996 or email info@comfortplusfootwear.com.au

    Please contact us on (07) 5561 1264 or info@comfortplusfootwear.com.au if you wish to make an international order.


    This policy only applies to items purchased from our online store. For refunds, exchanges or returns of items purchased from our physical store please attend the store directly.

    We appreciate it's not always easy buying online and we understand that you may need to return or exchange items. You may return or exchange your online purchase to our physical store or post it back to our online store. We will gladly provide you with a replacement item or refund your purchase price (excluding the delivery fee).

    We are happy to accept returns that have not been worn or used and if applicable, the original tags are still attached.

    Please return your item(s) within 30 days of receiving your order with reason of return written on the invoice received. After that, we cannot accept returns for any reason other than manufacturing defects. *Special conditions do apply to Sale items, please contact us for more information.

    To return an item:

    1. Pack your item (including its original packaging) in secure packaging.
    2. Include a copy of your invoice, receipt and/or proof of purchase.
    3. Make sure your name and contact details are included.
    4. Provide the reason for the return and whether you would like another item sent to you or a refund. If you would like to exchange an item, please list what product you wish to swap it for. We will not charge you the delivery fee again for exchanges.
    5. Send to:
      Comfort Plus Footwear
      Shop 3, Brickworks Annex
      19 Warehouse Rd
      Southport, Queensland, 4215

    We reserve the right to assess the condition and age of all returned items and this may result in items not being accepted for return, exchange, refund or repair.

    If you have received a faulty item from an online order, please contact us on (07) 5532 4996 or info@comfortplusfootwear.com.au.


    We accept Visa and Mastercard and all payments are processed by Tyro. All payments are processed in Australian dollars (AUD).

    Protecting your personal information is a top priority at Comfort Plus Footwear. You can order with confidence as we have a completely secure transaction process. We use Secure Sockets Layer (SSL) technology. This encrypts and protects data, including your credit card and personal information provided.

    Privacy Policy

    At Comfort Plus Footwear, your privacy is paramount.

    We recognise that your personal information is important to you and share your concerns about how information is collected, used and shared. We are committed to safeguarding your personal information and will always handle your personal information securely and carefully.

    Why we collect information

    We collect information for a number of reasons including:

    • To deliver products or services to you
    • To complete other transactions with you
    • To Improve our service and offerings

    How we collect this information

    We collect information in a number of ways:

    • When you order goods, particularly when those products are delivered
    • If you join our loyalty program

    What we collect

    The personal information we collect is:

    • Name
    • Address
    • Delivery address
    • Phone number
    • E-mail address
    • Transaction information

    We use Google Analytics to better understand the usage of our website, we recommend you read their privacy policy available here.

    Who we may share your information with

    We do not sell, trade, or rent your personal information to others.

    We may disclose your personal information to third party service providers that assist us in providing goods or services to you. For example, payments on our website are processed by ANZ. We may also disclose your personal information to other third parties with your consent or to protect the integrity of our website, goods or services or as authorised or required by law.

    Your Consent

    By using our website, you consent to the collection and use of this information by us. If we change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

    If you wish to access or update your personal information or discuss any aspect of this Privacy Policy, please feel free to contact us by telephone or email.

    Links to other sites

    You will be able to access external websites by clicking on links provided on our website. We do not control or monitor these sites and we are not responsible for their content. We strongly recommend that you contact or review those external websites directly to ascertain their respective privacy standards.

    Terms and Conditions


    We reserve the right to accept or reject your order for any reason, including, without limitation, the unavailability of product, an error in the price or the product description posted on this website, or an error in your order. We may also cancel your order if you provide erroneous or insufficient information in relation to your credit card details (including number, expiration date or card security value, if required), billing information or shipping address.

    Prices and Product Descriptions

    Care is taken to provide product prices and descriptions on the website that are as precise as possible, however we cannot guarantee the accuracy of all information posted. Prices may be subject to change due to circumstances beyond our control and typographical errors may occur. Prices online may vary from prices in-store due to special promotions or mark downs.

    We will do our best to ensure that our products on the website are reproduced as accurately as possible, however there may be subtle colour variations between the actual product and the website.

    Governing Law

    The laws of Queensland govern these Terms and Conditions, and you submit to the exclusive jurisdiction of the Courts of Queensland and the Federal Court of Australia. Your transaction is deemed to have taken place in Southport, Queensland.