Returns & Refund Policy

Our Returns Policy

For your returned shoe(s), we will gladly:

- Issue a Credit Note for the value of the item(s)

- Provide a Refund for the value of the item to the same payment form

We do not provide direct exchanges due to our stock levels changing rapidly. You can instead use your issued Credit Note to reorder a different size or width, or to purchase something else!

We have a 30-day return period for you to send back your order.

To be eligible for a refund or exchange the items must be unworn, undamaged and unmarked, and in their original condition and packaging. If we receive your return in a condition which we feel is not in line with our policy, we will contact you and return item(s) to you.

For hygiene reasons, we do not accept returns on Socks.

We do not accept returns on Sale items. This means items in the Sale collection, not flash discount sales.

How To Package Your Return

If you are returning shoes, please package them securely so the box cannot get damaged during its return journey.

Please do not stick return labels to the shoe boxes or tape up your returning shoe box. Your shoes will no longer be in saleable condition, and therefore, you will be ineligible for a return or refund.

You can use the courier bag you received your order in to return the item to us; simply tape it up and cover the address label with your new one. You can also use any other unmarked bag to put over the shoebox. Then, you can affix your return label to the outside of this bag.

Processing Time

Once you’ve dropped the shoe off at your nearest AusPost the order should be returned to us within 7 business days.

Processing returns can take some time, so please allow 1-3 business days after this.

If you have chosen the refund option, the funds should appear in your account within 2-4 business days subject to your bank’s refund procedures.